Shipping & Returns
Last updated: September 24, 2026
Shipping Policy
We deliver across Ghana and beyond. Shipping costs are calculated at checkout, and we offer free shipping on all orders over GH₵ 1,000.
- Standard shipping: GH₵ 50 anywhere in Ghana.
- Delivery time: 3–7 business days after your order is shipped.
- Accra: Same-week delivery options may be available — contact us to arrange.
- International: Contact us at sissysluxury@gmail.com for a quote before ordering.
Order Processing
Orders are processed within 1–2 business days. You will receive a confirmation email once your order is placed and another with delivery details once it ships.
Return Policy
We want you to love your pieces. If something isn't right, you can return it within 30 days of delivery.
- Items must be unworn, unwashed, and have all tags attached.
- Sealed items such as undergarments and jewellery can only be returned unopened, for hygiene reasons.
- Items marked as final sale or clearance cannot be returned unless faulty.
- If your order arrived damaged or incorrect, contact us within 48 hours with photos and we will make it right.
How to Start a Return
The fastest way is to start a return from your account ( account > Returns) or email us at sissysluxury@gmail.com with your order number. We will confirm the return and give you the address and any instructions. You are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Exchanges are processed as quickly as stock allows. You will receive an email when your refund or exchange has been processed.
Contact
Questions about shipping or returns? Call 054 656 7887, email sissysluxury@gmail.com, or visit us at 61 Blue Lagoon Rd, Accra.